Join the Team | ConnectorCard Coordinator

POSITION TITLE: ConnectorCard Coordinator


LOCATION: 2900 Newton Street NE, Washington DC, 20018

REPORTS TO: ConnectorCard Manager


FLSA CLASSIFICATION: Non-Exempt/Full-Time


TO APPLY: Send resume to Le'Anetta Obasanjo at lobasanjo@seaburyresources.org

 

Organization


Seabury Resources for Aging is a private, not-for-profit corporation registered in the District of Columbia, which provides various services to enhance the quality of life for older adults. Seabury’s mission is to provide personalized, affordable services and housing options to help older adults in the greater Washington, DC area live with independence and dignity. Seabury strives to continue to be the trusted community leader in aging services.


Overview of the Role


The Connector Card Coordinator provides high quality customer service to ensure that participants in the ConnectorCard program are enrolled in a timely fashion, receive their cards and understand the program guidelines. In addition, the coordinator may provide community outreach to enroll clients in the program.


Department


This ConnectorCard program issues a debit card which can be used by older adults in the District to obtain transportation. This department ensures that the seniors of Washington DC are informed and have access to the resources provided through Seabury Resources for Aging.


Responsibilities


  • To perform general clerical and administrative duties utilizing knowledge and skills in office practice, record-keeping, typing, report-writing, and computer literacy.

  • Ability to confidently manage customer account information in an on- or off-line database.

  • Ability to maintain a patient and professional demeanor when engaging in phone calls with vendors/contractors, District government officials and clients.

  • Participate in outreach sessions at senior, community, and other centers throughout the District of Columbia.

  • Weekend work as necessary.

  • Enter CStars Statistical Data.

  • Establish and maintain files and records, answer telephones and record messages.

  • Manage Connector Card accounts, add funds to customer accounts, process complaints and concerns in person, by phone, or via e-mail system.

  • Other duties as assigned.

Key Qualifications

  • High school diploma and 2-3 years general clerical/administrative experience

  • Ability to type 40-60 wpm.

  • Must possess advanced computer proficiency (particularly Microsoft Office programs)

  • Ability to operate office equipment, such as printers, facsimile, and copy machines.

  • Customer service skills and an understanding of the older adult population

Work Environment: Standard office environment


Equipment Used: PC/laptop, computer printer, camera, office copier, telephone, facsimile machine, shredder, and typical office equipment.


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