Age-In-Place® (AIP) FAQ  


A: Volunteers arrive 15-20 minutes prior to service at the AIP office (2501 18th Street NE) if driving or at the Brookland-CUA metro (red line). Service will follow:
  • 15-20 minute orientation with AIP staff.
  • Volunteers help load tools into the van and an AIP staff member will drive volunteers to the client’s home.
  • Volunteers complete yard work and/or house cleaning projects, working alongside staff. 
  • When possible, time for conversation and sharing with client is included (and is a vital piece of service!)
  • Once service is complete, AIP staff will drive the group back to the office to conduct a brief survey and offer time for reflection, questions, etc.
A: Time slots (Year round): 9AM - 12PM and/or 1PM-4PM
  • September through May: Tuesday - Saturday
  • June through August: Monday - Thursday
  • Special accommodation only made upon request, when available - contact staff member.

Q: What are your group size limitations?
A: We typically accept groups between 2-10 people. We can accommodate up to 20 people based on availability. This number MUST include all chaperones/group leaders/etc.

Q: How do I sign up for service?
A: The easiest way to sign up for service is via email with a staff member. Email us at to get started. To sign up, you’ll need to specify your available        dates, size of group, and fill out a Group Volunteer Application, which you can find here.

Q: Can I meet the group at the client’s home?
A: No. We serve at private residences of clients, and so we will not give out personal information. Volunteers MUST report to the AIP office (2501 18th St NE, Washington, DC 20018)          prior to service.

Q: Is there an age restriction for volunteering with AIP?
A: Yes, all volunteers must be 12 year old or older - no exceptions. Volunteers under 18 years old must be accompanied by an adult.

Q: Why do I need to fill out a Volunteer Waiver?
A: The Volunteer Waiver provides AIP with vital information such as an emergency contact, allergen information, as well as our volunteer behavior agreement. All volunteers must                complete a Volunteer Waiver prior to serving (including any group leaders, chaperones, etc). 

Q: Do I need experience to volunteer?
A: No, AIP staff will always be on site to train and assist volunteers. We welcome all skill levels!

Q: When should I arrive?
A: Driving: Volunteers should arrive 15-20 minutes prior to service at the AIP office (located at 2501 18th Street NE).
     Metro: The AIP shuttle will arrive at the Brookland-CUA metro (red line) by 8:45am for the morning shift or 12:45pm for the afternoon shift. Running late? Please call (202) 635-9384        to let us know.

Q: Do you provide transportation?
A: Yes, staff can provide transportation to and from the Brookland-CUA metro station (red line). If arriving via metro, please notify staff prior to service date! Those waiting for the shuttle      should exit the metro toward the bus depot and walk to the left. The shuttle will arrive at the turn around area under the overpass. Look for a white van with a red “Seabury                        Resources for Aging” logo on the door. 
  • Volunteers must notify AIP staff if running late. If no notice is given, staff will wait a maximum of 15 minutes at the metro past the agreed pickup time, after which it is                          assumed you will not participate. 

  • Please wear clothes you don’t mind getting dirty. Closed toed shoes are mandatory.
You MUST bring:
  • Completed Volunteer Waiver and a photo ID.
We recommend you bring:
  • A water bottle (a water cooler is provided, but it is wise to bring your own as well).Sunglasses, hat, etc if weather is sunny/warm.
  • Bug spray, sunscreen, other outdoor protection (AIP does not provide these items).
  • Allergy medication, etc if you are concerned about dust, grass, or anything else you may come into contact with during service.
  • AIP provides all house cleaning/yard work tools and supplies. Please feel free to bring small tools such as garden gloves, but they are by no means required.
Please DO NOT bring:
  • Valuables (laptops, etc) - AIP will provide space for storage during service, but space is not secured and AIP is not liable for items.
  • Pets, infants, and/or anyone who will not or cannot participate in service.
  • Weapons, alcohol and other illegal substances, etc.

Q: Is photography allowed?
A: Photos are typically welcome, but please ask AIP staff and client prior to taking photos as some clients ask that photos be avoided. To protect clients, please do not post full names,          addresses, or other personal information.
     Please share your photos with us! Find us on Facebook, Instagram, Twitter, and Pinterest.

Q: I need to cancel service! What do I do?
A: The earlier notice we receive if you have to cancel, the better! Keep in mind that your cancellation may mean a client is not served and that we may have rejected other inquiries to          keep your slot open. That being said, we understand that emergencies happen. Please notify a staff member ASAP, via both email and phone.

Q: How else can I support Age-In-Place?
A: Age-In-Place services are completely free for clients, which means we supply all tools and supplies. Donations of house cleaning and yard work supplies go a long way. We accept            gently used tools as well as new items. Please contact a staff member to schedule your donation drop-off. Thank you!

Q: My question wasn’t answered, who do I contact?
A: Please contact staff members at or 202-635-9384 ext 105 with any unanswered questions or concerns!

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6031 Kansas Avenue, NW
Washington, DC 20011
Phone: 202.414.6315
Fax: 202.289.5693

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